Privacy Policy
Last updated: 25 August 2026
This policy explains what personal data TIMMA collects when you use the TIMMA app and website, why we collect it, who we share it with, and your rights.
1. Who we are
TIMMA is a food ordering and delivery service in Yaoundé, Cameroon. For any question about your data, write to us at the address shown at the bottom of this page.
2. Data we collect
Account: your name and email address shared by the sign-in provider you choose (Google, Apple or Facebook). We never receive your password.
Phone number: required so the kitchen or courier can reach you about your order.
Delivery addresses: neighbourhood, landmark, and — if you provide it — a GPS point.
Orders: your order details and history.
Payment: the Mobile Money number used to pay, passed to the payment operator.
Device: a push notification token so we can update you on your orders.
3. Precise location (optional)
The app may offer to save your GPS position on a delivery address, so the courier can find you more easily. This feature is entirely optional.
The quartier and the landmark remain required in every case: an address can never be saved from coordinates alone, and declining location never prevents you from saving an address or placing an order.
Location is only requested while the address form is open and you tap "Use my current location". It is never collected in the background, or while you are not using the app.
It is used solely to pinpoint your delivery address. We do not use it to infer your quartier, nor to calculate delivery fees — those depend on the quartier you choose.
It is stored on your own address, is never shared with any third party other than the courier bringing your order, and you can remove it at any time with the "Remove" button in the address form, or by deleting the address.
4. Why we use it
To create and manage your account; take, prepare and deliver your orders; contact you about an order; process payment; send order-related notifications; and improve the service.
5. Basis and consent
We process this data to fulfil your order (contract) and, for notifications, on the basis of your consent, which you can withdraw at any time in your device settings.
6. Sharing
Courier: your name, phone and delivery address, solely to deliver your order.
Payment operators (CamPay, Dohone): the information needed to complete the Mobile Money payment.
Technical providers: Google Firebase (notifications) and Supabase (data hosting).
Sign-in providers (Google, Apple, Facebook): only to authenticate you.
We never sell your personal data.
7. Payment
Mobile Money payments are handled by our partner operators. We do not store your secret code or payment credentials.
8. Retention
We keep your data while your account is active and as long as needed for our legal and accounting obligations, then delete or anonymise it.
9. Your rights
You may request access to, correction of, or deletion of your data by writing to the address below. We will respond within a reasonable time.
10. Security
Data access is restricted, transfers are encrypted, and sensitive documents (receipts) are protected by short-lived links.
11. Children
TIMMA is not intended for people under 18 without the consent of a parent or guardian.
12. Changes
We may update this policy; the update date appears at the top of this page.
13. Contact
For any question about this policy or your data, contact us at the address shown below.